To begin, click on Safari, then go to https://capital.ns.medcity.net.

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Enter your User Name and Password, then click Log On (your 3/4 ID will be in the following format: XNV1234).

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OnceIf you see this error message after attempting to log on with your correct 3/4 and password, contact the Service Desk at (804) 549-5900 and ask them to give you access.

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Once you've logged on, please take a moment to read our new Security Enhancements, then click Continue to begin setting up four Security Questions.

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Select and answer four Security Questions (avoid using symbols in any of your answers). If you're not using a public computer, select Yes to have your PC remember your answers. Click Continue to proceed.

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Verify that your questions and answers are correct, then click Finish to proceed (Click Update your Settings if you need to correct an answer).

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Click Download to begin the installation.

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After the file download completes, double-click the Citrix online plug-in (web).dmg file to continue.

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Double-click on Install Citrix Online Plug-in.pkg to continue.

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Click Continue.

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Please feel free to Print or Save the Citrix License Agreement, then click Continue.

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Please click Agree to continue.

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Select the destination where you wish to install the Citrix Online Plug-in, then click Continue.

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Click Install to continue.

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Enter your Mac User Name and Password and click OK.

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After the installation completes, you will receive a confirmation message. Click Close.

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Your hCare Access Workstation will launch automatically.

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To learn more about using your hCare Access Workstation, click here.

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