hCare Access
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PC Installaton Instructions
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Once you've logged on, please take a moment to read our new Security Enhancements, then click Continue to begin setting up four Security Questions.
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Select and answer four Security Questions (avoid using symbols in any of your answers). If you're not using a public computer, select Yes to have your PC remember your answers. Click Continue to proceed.
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Verify that your questions and answers are correct, then click Finish to proceed (Click Update your Settings if you need to correct an answer).
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Click Download to begin the installation.
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Click Run to begin the File Download.
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Click Run to begin installing the Citrix Online Plugin.
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The Citrix Online Plugin will take about 2-3 minutes to install.
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After the installation completes, you will receive a confirmation message. Click OK.
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Your hCare Access Workstation will launch automatically.
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Remote Access links:
Help Guide
Visit our Help Guide for assistance.
If you can't find your answer in the Help Guide, please contact the Service Desk at 804-549-5901 or Toll-Free at 866-671-1709 if you need assistance.